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Privacy policy
Ultimo aggiornamento: 30 ottobre 2026
Questa informativa spiega come Geek Peak S.R.L. tratta i tuoi dati personali quando visiti geekpeak.it, crei un account, compri o ci scrivi (artt. 13 e 14 del Regolamento UE 2016/679, «GDPR», e D.Lgs. 196/2003, «Codice Privacy»).
1. Titolare del trattamento
Geek Peak S.R.L., sede legale in Via Giacomo Quarenghi 9, 24122 Bergamo (BG), Italia
P.IVA e C.F. 04947080166 · REA BG-501042 · Email: info@geekpeak.it · PEC: geekpeaksrl@legalmail.it · Tel. +39 379 244 9312
Non abbiamo nominato un responsabile della protezione dei dati (DPO), perché per la nostra attività non è obbligatorio. Per qualsiasi domanda sulla privacy scrivi a info@geekpeak.it.
2. Quali dati trattiamo
- Dati per l'ordine: nome, cognome, indirizzo di spedizione e di fatturazione, email, telefono, prodotti acquistati, importi, eventuale P.IVA o codice fiscale per la fattura.
- Dati di pagamento: li gestiscono direttamente i fornitori di pagamento. Noi vediamo solo l'esito del pagamento e pochi dati della transazione, mai il numero completo della carta.
- Dati dell'account cliente, se ne crei uno: email, dati del profilo, storico degli ordini.
- Messaggi: quello che ci scrivi via email o dal modulo contatti.
- Iscrizioni: email e scelte di consenso per la newsletter e la lista d'attesa del Collector.
- Recensioni, se ne lasci una: nome o iniziali, testo, voto, eventuali foto.
- Dati di navigazione e cookie: indirizzo IP, tipo di dispositivo e browser, pagine viste, interazioni con il sito. I cookie non tecnici si usano solo se li accetti dal banner (vedi la Cookie policy).
3. Perché li trattiamo e su quale base giuridica
| Finalità | Base giuridica (GDPR) |
|---|---|
| Gestire ordini, pagamenti, spedizioni, resi, recessi e garanzia; gestire il tuo account | Esecuzione del contratto o di misure precontrattuali (art. 6.1.b) |
| Fatture, contabilità, obblighi fiscali e di legge | Obbligo di legge (art. 6.1.c) |
| Rispondere alle tue richieste e ai reclami | Esecuzione del contratto (art. 6.1.b) o nostro legittimo interesse a rispondere (art. 6.1.f) |
| Prevenire frodi e proteggere il sito e i pagamenti | Legittimo interesse (art. 6.1.f) |
| Difendere i nostri diritti in caso di contestazioni | Legittimo interesse (art. 6.1.f) |
| Newsletter e lista d'attesa del Collector | Consenso (art. 6.1.a GDPR e art. 130 Codice Privacy), revocabile in ogni momento |
| Statistiche e pubblicità personalizzata con cookie e pixel | Consenso dal banner dei cookie (art. 6.1.a GDPR e art. 122 Codice Privacy) |
| Invitarti una volta, dopo un acquisto, a lasciare una recensione sul nostro servizio | Nostro legittimo interesse a conoscere l'opinione di chi ha comprato (art. 6.1.f GDPR). Puoi opporti in ogni momento dal link in ogni invito o scrivendo a info@geekpeak.it |
| Pubblicare le recensioni | Consenso, che dai quando scrivi la recensione |
Fornire i dati per l'ordine è necessario per comprare. Tutti gli altri consensi sono facoltativi: se non li dai, puoi comprare lo stesso.
Profilazione e decisioni automatizzate. Non prendiamo decisioni basate solo su trattamenti automatizzati che abbiano effetti giuridici o effetti simili su di te. Shopify analizza gli ordini per individuare possibili frodi: se un ordine viene segnalato, decide una persona di Geek Peak. La pubblicità personalizzata, solo se la accetti, usa una profilazione basata sulla tua navigazione.
4. Come trattiamo i dati
Con strumenti informatici e misure di sicurezza adeguate. Accedono ai dati solo le persone autorizzate e istruite di Geek Peak S.R.L. che ne hanno bisogno per il loro lavoro, e i fornitori elencati sotto. Non vendiamo né cediamo i tuoi dati a terzi per i loro scopi. Li condividiamo con le piattaforme pubblicitarie solo se accetti i relativi cookie.
5. A chi li comunichiamo
Fornitori che trattano i dati per nostro conto, come responsabili del trattamento (art. 28 GDPR):
- Shopify (Shopify International Limited, Irlanda): piattaforma del negozio, checkout, account clienti, email automatiche, Shopify Payments (che usa il fornitore di pagamenti Stripe);
- iubenda (iubenda S.r.l., Italia): banner dei cookie e registro dei consensi;
- Judge.me: raccolta e pubblicazione delle recensioni;
- Zoho (Zoho Corporation B.V., Paesi Bassi): casella email info@geekpeak.it;
- Trustpilot (Trustpilot A/S, Danimarca): invia per nostro conto l'invito a lasciare una recensione e pubblica le recensioni sulla sua piattaforma. Riceve nome, cognome, email e numero d'ordine;
- Altri fornitori tecnici: programma di fatturazione elettronica, app del negozio per fatture, prevendite, sconti ed email, e il fornitore del servizio di importazione dal Giappone, che riceve i dati necessari a preparare e spedire quei prodotti.
Soggetti che trattano i dati come titolari autonomi, ciascuno con la propria informativa:
- PayPal (PayPal Europe S.à r.l. et Cie, S.C.A., Lussemburgo): pagamenti con PayPal;
- Apple e Google: pagamenti con Apple Pay e Google Pay;
- Shopify, per Shop Pay: i dati del tuo profilo Shop;
- Corrieri (es. BRT, Poste Italiane, Packlink): nome, indirizzo, telefono ed email per consegnare il pacco;
- Studio del commercialista e consulenti, per gli obblighi fiscali e di legge;
- Autorità pubbliche, quando la legge lo richiede.
Piattaforme pubblicitarie e di statistica, attive solo se accetti i cookie di questo tipo:
- Meta (Meta Platforms Ireland Ltd): per la raccolta e la trasmissione dei dati tramite il pixel Meta siamo contitolari con Meta (art. 26 GDPR), secondo l'accordo di contitolarità di Meta. Per i trattamenti successivi Meta è titolare autonomo (informativa: facebook.com/privacy/policy);
- Google (Google Ireland Ltd), TikTok (TikTok Technology Ltd, Irlanda), Pinterest (Pinterest Europe Ltd, Irlanda): per la raccolta dei dati tramite i loro strumenti agiscono come contitolari o titolari autonomi, secondo i loro termini.
L'elenco aggiornato dei fornitori lo puoi chiedere a info@geekpeak.it.
6. Trasferimenti fuori dall'Unione Europea
Alcuni fornitori (es. Shopify, Google, Meta, TikTok, Pinterest, PayPal, Zoho) possono trattare dati anche fuori dall'UE. In questi casi il trasferimento avviene verso paesi che la Commissione Europea considera adeguati (es. il Canada, o le aziende USA aderenti all'EU-US Data Privacy Framework), oppure con le clausole contrattuali standard approvate dalla Commissione (art. 46 GDPR). Puoi chiedere una copia delle garanzie usate scrivendo a info@geekpeak.it.
7. Per quanto tempo li conserviamo
| Dati | Per quanto tempo |
|---|---|
| Ordini, fatture e documenti contabili | 10 anni, come chiede la legge (art. 2220 c.c. e art. 22 DPR 600/1973) |
| Account cliente | Finché tieni l'account. Se chiedi di chiuderlo, cancelliamo i dati, salvo quelli che dobbiamo tenere per legge |
| Messaggi e richieste di assistenza | Il tempo necessario a gestire la richiesta. Se riguarda un ordine, al massimo fino alla fine della garanzia legale su quell'ordine (26 mesi dalla consegna) |
| Newsletter e lista d'attesa | Fino a quando revochi il consenso. Possiamo togliere dalla lista chi non apre le nostre email da tempo. La prova del consenso la teniamo per il tempo necessario a dimostrarlo |
| Recensioni | Finché restano pubblicate o fino a quando ne chiedi la rimozione |
| Dati di prevenzione delle frodi | Per il tempo previsto da Shopify per la sicurezza dei pagamenti |
| Cookie e pixel | Per la durata indicata nella Cookie policy |
8. I tuoi diritti
In ogni momento puoi chiedere di:
- accedere ai tuoi dati e averne una copia;
- correggerli;
- cancellarli;
- limitarne l'uso;
- riceverli in un formato leggibile per portarli altrove;
- opporti al trattamento basato sul legittimo interesse;
- opporti al marketing, sempre e senza motivo;
- revocare un consenso già dato (artt. 15-22 GDPR). La revoca non rende illecito quello che abbiamo fatto prima.
Per farlo scrivi a info@geekpeak.it. Rispondiamo entro un mese. Se la richiesta è complessa, il termine può arrivare a tre mesi in tutto: in quel caso te lo diciamo entro il primo mese (art. 12 GDPR).
Per le email promozionali basta il link «cancellati» in fondo a ogni messaggio. Per i cookie, puoi cambiare la tua scelta dal banner dei cookie del sito o dalla Cookie policy.
Se pensi che trattiamo i tuoi dati in modo non corretto, puoi fare reclamo al Garante per la protezione dei dati personali (www.garanteprivacy.it) o all'autorità di controllo del paese UE in cui vivi.
9. Minori
Per comprare e creare un account sul sito bisogna essere maggiorenni. Per iscriversi alla newsletter o alla lista d'attesa del Collector servono almeno 14 anni (art. 2-quinquies Codice Privacy). Se scopriamo di aver raccolto dati di un minore senza questi requisiti, li cancelliamo.
10. Modifiche
Se cambiamo questa informativa, pubblichiamo qui la nuova versione con la data aggiornata. Per le modifiche importanti potremmo avvisarti anche via email.
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Terms & conditions
Terms and Conditions of geekpeak.it/
Introduction
These Terms govern
the use of this Website and
any other Agreement or legal relationship with the Owner
in a binding manner. Capitalized expressions are defined in the relevant section of this document.
The User is requested to read this document carefully.
This Website is a service of:
Geek Peak - via Santuario 9/G - Stezzano
Owner's email address: info@geekpeak.it
What you need to know at a glance
Please note that certain provisions of these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or only to Users who do not qualify as Consumers. Such limitations are always explicitly mentioned in each affected clause. In the absence of such mention, the clauses apply to all Users.
The right of withdrawal applies only to European Consumers.
TERMS OF USE
Unless otherwise specified, the terms of use of this Website set out in this section are generally applicable.
Additional conditions of use or access applicable in specific situations are expressly indicated in this document.
By using this Website the User declares to satisfy the following requirements:
There are no restrictions regarding Users as to whether they are Consumers or Professional Users;
You are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist-supporting" country;
You are not listed on any U.S. government list of prohibited contractors;
Registration
To use the Service, the User can open an account by indicating all the data and information requested in a complete and truthful manner.
You can also use the Service without registering or creating an account. However, in this case, certain functions may not be available.
It is the Users' responsibility to keep their login credentials safe and confidential. To this end, Users must choose a password that corresponds to the highest level of security available on this Website.
By creating an account, the User agrees to be fully responsible for all activities carried out under his/her login credentials.
Users are required to inform the Owner immediately and unambiguously via the contact details indicated in this document if they believe that their personal information, such as the User account, access credentials or personal data, have been violated, unlawfully disclosed or stolen.
Account Closure
The User is free to close his/her account and cease using the Service at any time by following this procedure:
By contacting the Owner at the contact details in this document.
Account Suspension and Cancellation
The Owner reserves the right to suspend or cancel a User's account at any time at its sole discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms.
Suspension or cancellation of the account does not give the User any right to compensation, refund or compensation.
Suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.
Contents on this Website
Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.
The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable law or third-party rights. However, it is not always possible to achieve this result.
In such cases, without prejudice to any legally enforceable rights and claims, Users are requested to address their complaints to the addresses specified in this document.
Rights to the contents of this Website
The Owner holds and expressly reserves all intellectual property rights on the aforementioned contents.
Users are not authorized to use the contents in any way that is not necessary or implicit in the correct use of the Service.
In particular, but without limitation, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sub-licensing, transforming, transferring/alienating to third parties or creating derivative works from the content available on this Website, nor from allowing third parties to undertake such activities through their User account or device, even without their knowledge.
Where expressly indicated on this Website, the User is authorized to download, copy and/or share certain content available on this Website exclusively for personal and non-commercial purposes and provided that the attribution of the authorship of the work is observed as well as the indication of any other relevant circumstance requested by the Owner.
The limitations and exclusions provided for by copyright law remain unchanged.
Access to external resources
Through this Website, Users may have access to resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
The conditions applicable to resources provided by third parties, including those applicable to any possible grant of rights in content, are determined by those third parties and governed by their terms and conditions or, in the absence thereof, applicable law.
Permitted use
This Website and the Service may only be used within the scope of the purposes for which they are offered, under these Terms and applicable law.
It is the User's sole responsibility to ensure that his or her use of this Website and/or the Service does not violate any law, regulation or third-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to this Website or the Service, terminate contracts, report any reprehensible activity carried out through this Website or the Service to the competent authorities - e.g. the judicial or administrative authority - whenever the User carries out or is suspected of carrying out:
violations of laws, regulations and/or the Terms;
infringement of third party rights;
actions that may significantly harm the legitimate interests of the Data Controller;
offences to the Owner or to a third party.
TERMS AND CONDITIONS OF SALE
Paid products
Some of the Products offered on this Website as part of the service are paid.
The rates, duration and conditions applicable to the sale of such Products are described below and in the respective sections of this Website.
Product Description
Prices, descriptions and availability of Products are specified in the respective sections of this Website and are subject to change without notice.
Although the Products on this Website are presented with the greatest accuracy technically possible, the representation on this Website by any means (including, as the case may be, graphic materials, images, colours, sounds) is intended for reference only and does not imply any guarantee as to the characteristics of the purchased Product.
The characteristics of the selected Product will be specified during the purchase procedure.
Purchase procedure
Each step, from choosing the product to placing the order, is part of the purchasing process.
The purchasing process includes the following steps:
Users are requested to choose the desired Product and verify their purchase choice.
After checking the information visible in the purchase choice, Users can place the order by forwarding it.
Sending the order
Sending the order entails the following:
The sending of the order by the user determines the conclusion of the contract and creates for the User the obligation to pay the price, taxes and any additional charges and expenses, as specified on the order page.
In the event that the purchased Product requires an action by the User, such as the provision of personal information or data, specifications or special requests, the forwarding of the order also constitutes the obligation for the User to cooperate accordingly.
Once the order has been submitted, Users will be sent a confirmation of receipt of the order.
All notifications relating to the purchase procedure described above will be sent to the email address provided by the User for this purpose.
Prices
During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.
Prices on this Website:
Depending on the section the User is consulting, they include all applicable fees, taxes and costs or are indicated net of applicable fees, taxes and costs.
Payment methods
Details regarding the accepted payment methods are highlighted during the purchase procedure.
Some payment methods are subject to additional conditions or involve additional costs. Detailed information is provided in the relevant section of this Website.
All payments are handled independently by third-party services. Therefore, this Website does not collect payment data – such as credit card numbers – but receives a notification once the payment has been successful. To receive further information on the processing of personal data and related rights, the User can refer to the privacy policy of this Website.
In the event that the payment made with one of the available means fails or is rejected by the payment service provider, the Owner is not obliged to execute the order. In the event that the payment fails, the Owner reserves the right to request the User to reimburse any related expenses or damages.
Retention of title
Until the Owner has received full payment of the purchase price, the User does not acquire ownership of the Products ordered.
Delivery
Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.
Upon delivery, Users are required to check the contents of the package and promptly report any anomalies to the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.
Delivery may take place in the countries or territories specified in the relevant section of this Website.
Delivery times are indicated on this Website or during the purchasing process.
Failure to deliver
The Owner is not responsible in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damages or delays occurring after delivery to a courier appointed by the User and not proposed or approved by the Owner.
In the event that the goods are not delivered or collected at the time or within the established deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further measures.
Unless otherwise specified, each delivery attempt starting from the second will be at the User's expense.
Provision of personal data
To access or receive some of the Products provided through this Website as part of the Service, Users may be asked to provide their personal data as indicated on this Website.
User Rights
Right of withdrawal
Unless an exception applies, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.
Who benefits from the right of withdrawal
Unless one of the exceptions listed below applies, Users acting as European Consumers have the legal right to withdraw from contracts concluded online (distance contracts) within the period of time specified below for any reason and without the need for justification.
Users who do not meet these requirements do not enjoy the rights described in this section. The Consumer will be liable to the Seller only for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Exercising the right of withdrawal
To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.
To this end, the User may use the standard withdrawal form found in the definitions section of this document. However, the User is free to express his intention to withdraw from the contract in any other suitable form. In order to comply with the period within which the right must be exercised, the User must send the withdrawal declaration before the withdrawal period expires.
When does the withdrawal period expire?
In the case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by the User and other than the courier – takes possession of the goods.
In the event of the purchase of multiple goods ordered together but delivered separately or in the event of the purchase of a single good composed of different lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by the User and other than the courier - takes possession of the last of the goods, lots or pieces.
Effects of withdrawal
The Owner will refund all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.
However, the additional cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.
The refund will be made without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund will be made using the same means of payment used for the initial transaction. The User will not have to bear any costs as a consequence of the withdrawal.
… on contracts for the purchase of tangible goods
Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorised by the latter to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.
The deadline is met if the goods are delivered to the courier or other authorized person before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.
The User is responsible for any decrease in the value of the goods resulting from use of the goods other than that necessary to establish their nature, characteristics and functioning.
Return shipping costs are the responsibility of the User.
UK User rights
Right to cancel
Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.
Users who do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.
Exercising the right to cancel
To exercise their right to cancel, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the cancellation period expires.
When does the cancellation period expire?
Regarding the purchase of goods, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.
Effects of cancellation
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.
…on the purchase of physical goods
Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.
The deadline is met if the goods are handed over to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.
Users shall only be responsible for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.
The costs of returning the goods are borne by the User.
Directories of Brazilian Users
Law of remuneration
Unless an applicable exemption is stipulated, consumers in Brazil will be subject to the legal right to surrender according to Brazilian legislation. This means that the Consumer is directed to cancel online contracts (distant contracts or contracts celebrated outside the commercial establishment) for any reason and without justification, no later than 7 (thirties) days counting from the date of celebration of the contract or receipt of the product or service. Users who do not qualify as Consumers cannot benefit from the directions established in this section. The refund request may be exercised by the Consumer through the contact channels indicated at the beginning of this document and in accordance with the instructions in this section.
Surrender control exercise
To exercise the right of refund, Users must send the Owner an unequivocal declaration of their intention to cancel the contract. For this reason, users can use the termination form template available in the “definitions” section of this document. However, users must express their desire to terminate the contract through an unequivocal declaration through any appropriate means. To meet the established lunch for the exercise of this direction, users must send the notice of cancellation before the end of the lunch. When does the surrender period end?
In relation to the purchase of products, the return period is 7 (seven) days after the date of receipt of the product by the user or a third party designated by the user who is not a transporter.
In the event of purchasing multiple products listed in a single package, or in the case of purchasing a single product consisting of several batches or small packages in separate form, the return period is 7 (thirty) days after the date of receipt of the last product, Lote a piece of equipment for the user or a third party designated for the user who is not carrying it.
Payroll effects
Users who correctly terminate a contract will be refunded by the Owner for all payments made to the Owner, including, if applicable, those who cover the checkout customers.
However, no refunds will be given to any customer additions resulting from a specific delivery method that is not the type of delivery offered by the Owner.
This refund will be made without unjustified delay and within a maximum of 14 (catorze) days, counting from the day that the Owner is informed by the User's decision to cancel the contract or the final return of the product, or which occurs later. Unless agreed in another form with your user, refunds will be made using the same payment method used to process the initial transaction. The user will not incur any customers or taxes at the expense of this refund.
…buy physical products
Unless the Owner is available to collect the products, Users must return them to the Owner or to an authorized person to receive the products, without unjustified delay and no later than 14 (dates) days counting from the date of communication from contract termination decision.
The package will be kept complete if it was produced for delivery or return, as indicated above, before the end of the 14th day of delivery stipulated for return. The refund can be withdrawn until the receipt of the products or until the users present proof of return, or which occurs first.
Users will be responsible for the reduction in value of the products resulting from maintenance as necessary to guarantee their nature, characteristics and operation.
Customers returning the products will be returned to the owner.
Guarantees
Legal guarantee of conformity of the Product in accordance with European Union legislation
According to European legislation, the seller guarantees the conformity of the goods sold to Consumers for a minimum period of 2 years from delivery.
Where Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they habitually reside.
National laws of that country may grant Users broader rights.
Consumers who do not act as European Consumers may enjoy guarantee of conformity rights under the legislation of the country in which they habitually reside.
Conformity to contract for Consumers in the United Kingdom
Users in the United Kingdom qualifying as Consumers have a right to receive goods that are in conformity with the contract.
Legal guarantee of conformity of products for consumers in Brazil
The legal guarantee applied to products marketed by (physical and digital) complies with the following terms, in accordance with the Consumer Protection Code:
The products do not last for a period of 30 (three) days; And
The products last for a period of 90 (ninety) days.
The warranty period starts from the date of receipt of the product.
The warranty is not applicable in cases of unintentional use, natural events or if the product is subject to any other technical assistance which is not provided by this Website. The warranty can be implemented through the contact channels provided by this Website. If necessary, the Owner It will be delivered to the customers when sending the product for technical validation. The Owner, according to his criteria, will also be able to provide a contractual guarantee other than a legal guarantee. The regulations applying to the contractual guarantees may be found in the specifications provided on this Website. If this information is not provided, only as per legal provisions will be applied.
Limitation of Liability and Indemnity
Unless otherwise specified or agreed with Users, the Owner's liability for damages related to the execution of the Agreement will be excluded, limited and/or reduced to the maximum extent permitted by applicable law.
Indemnity
The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners and employees harmless to the extent permitted by law from any claim or demand – including, without limitation, legal fees and costs – made by third parties due to or in connection with conduct in violation of these Terms, third-party rights or the law, committed in connection with the use of the Service and attributable to the User, its affiliates, officers, agents, co-branders, partners and employees, on the basis of negligence.
The foregoing also applies to any claims brought by third parties (including, but not limited to, the Owner's customers) against the Owner in relation to the Digital Products provided by the User, such as, for example, claims regarding conformity.
Limitation of liability for User activities on this Website
Unless otherwise specified and without prejudice to applicable legal provisions, any claim for compensation against the Owner (or any natural or legal person acting on his behalf) is excluded.
The foregoing does not limit the Owner's liability for death, personal injury or physical or mental integrity, damage resulting from the breach of essential contractual obligations, such as obligations strictly necessary to achieve the purpose of the contract, and/or damage caused by fraud or gross negligence, provided that the User's use of this Website has been appropriate and correct.
Unless the damages have been caused by intent or gross negligence or affect life and/or personal, physical or mental integrity, the Owner is only liable to the extent of damages typical for the type of contract and foreseeable at the time of conclusion.
Australian Users
Limitation of liability
Nothing in these Terms excludes, limits or modifies any guarantee, condition, warranty, right or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, limited or modified (a non-excludable right). To the fullest extent permitted by law, our liability to you, including liability for a breach of a non-excludable right and any liability which is not otherwise excluded under these Terms, is limited, at the Owner's discretion, to the re-supply of the services or the payment of the cost of having them supplied again.
US Users
Disclaimer of warranty
The Owner provides this Website on an “as is” and “as available” basis. Use of the Service is at the User’s own risk. To the maximum extent permitted by law, the Owner expressly disclaims all conditions, representations and warranties of any kind – whether express, implied, statutory or otherwise, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the Service.
The Owner does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected by hyperlink. Furthermore, the Owner does not take part in or in any way monitor any transaction between Users and third-party suppliers of products or services.
The Service may become inaccessible or not function properly with the User's browser, device and/or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, arising from the content, operation or use of the Service.
Federal law, some states, and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights. Users may also have other rights which vary from state to state. The limitations and exclusions in this Agreement apply to the fullest extent permitted by law.
Limitation of liability
To the maximum extent permitted by applicable law, under no circumstances shall the Owner, its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for any
any indirect, punitive, special, consequential or exemplary damages, including, but not limited to, damages resulting from loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access to or use of the Service or your account or the information contained therein;
any error, omission or inaccuracy in the contents;
personal injury or material damage, of any nature, resulting from the User's access to or use of the Service;
any unauthorized access to the Data Controller's security servers and/or to any personal information stored therein
any interruption or cessation of transmissions to or from the Service;
any bugs, viruses, Trojan horses or the like which may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the Service; and/or
the defamatory, offensive or illegal conduct of any User or third party.
In no event shall the Owner, its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner in the preceding 12 months, or the period of duration of this Agreement between the Owner and User, whichever is shorter.
This limitation of liability section applies to the fullest extent permitted by law in the applicable jurisdiction, whether the alleged liability arises in contract, tort, negligence, strict liability or any other basis, even if you have been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, or limitations of liability in these Terms shall not apply to the extent prohibited by applicable law.
Indemnity
You agree to defend, indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees from and against any and all claims or demands, damages, obligations, losses, liabilities, charges or debts and expenses, including, without limitation, legal fees and expenses arising from
your use of or access to the Service, including any data or content transmitted or received by you;
your violation of these Terms, including, but not limited to, any breach by you of any representation or warranty set forth in these Terms;
your violation of any third party right, including, but not limited to, any right of privacy or intellectual property;
the violation by the User of any applicable law, rule or regulation
any content submitted from your account, including, but not limited to, misleading, false or inaccurate information, including where access is made by a third party using your personal username and password or other security measures, if any;
the User's malicious conduct; or
the violation of any legal provision by the User or its affiliates, officers, agents, co-branders, partners, suppliers and employees, to the extent permitted by applicable law
Common provisions
No Waiver Implied
Failure by the Owner to exercise any right or claim under these Terms does not constitute a waiver of the same. No waiver may be considered a continuing waiver of a specific right or any other right.
Service Interruption
To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other changes, giving appropriate notice to the Users.
Within the limits of the law, the Owner reserves the right to suspend or completely cease the activity of the Service. In the event of cessation of the activity of the Service, the Owner will work to ensure that Users can extract their personal data and information and will respect the rights of Users relating to the continued use of the product and/or compensation, in accordance with the provisions of the law.
Furthermore, the Service may not be available due to causes beyond the reasonable control of the Owner, such as force majeure (e.g. infrastructural malfunctions, blackouts, etc.).
Reselling the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate reselling program.
Privacy policy
Information on the processing of personal data is contained in the privacy policy of this Website.
Intellectual property
Without prejudice to any more specific provision contained in the Terms, the intellectual and industrial property rights, such as copyright, trademarks, patents and designs relating to this Website are held exclusively by the Owner or its licensors and are protected under applicable legislation and international treaties relating to intellectual property.
All trademarks – denominative or figurative – and any other distinctive sign, company name, service mark, illustration, image or logo appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected under applicable legislation and international treaties relating to intellectual property.
Changes to the Terms
The Owner reserves the right to modify the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users.
The changes will take effect in the relationship with the User only from the moment communicated to the User.
Your continued use of the Service constitutes your acceptance of the updated Terms. If you do not wish to accept the changes, you must stop using the Service and may terminate the Agreement.
The previous version continues to govern the relationship until the User accepts the changes. This version can be requested from the Owner.
If required by law, the Owner will communicate to Users in advance the date of entry into force of the modified Terms.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of, novate or subcontract individual or all rights and obligations under these Terms, taking into account the legitimate interests of the Users.
The provisions regarding the modification of these Terms apply.
The User is not authorized to assign or transfer his rights and obligations under the Terms without the written consent of the Owner.
Contacts
All communications relating to the use of this Website must be sent to the addresses indicated in this document.
Safeguard clause
If any provision of these Terms is or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
US Users
Any invalid or unenforceable provision will be interpreted and reformed to the extent necessary to render it valid, enforceable and consistent with its original intent.
These Terms constitute the entire agreement between User and Owner with reference to the subject matter regulated and prevail over any other communication, including any prior agreements, between the parties with respect to the subject matter regulated.
These Terms will be enforced to the fullest extent permitted by law.
European users
If any provision of these Terms should be or become void, invalid or unenforceable, the parties shall endeavour to find, by mutual agreement, a valid and effective provision to replace the void, invalid or unenforceable provision.
In the event of failure to agree within the aforementioned terms, if permitted or required by applicable law, the void, invalid or ineffective provision will be replaced by the applicable legal provisions.
Without prejudice to the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not entail the nullity of the entire Agreement, unless the null, invalid or ineffective provisions within the Agreement are essential or of such importance that the parties would not have entered into the contract if they had known that the provision would be invalid, or in cases where the remaining provisions would entail an excessive and unacceptable burden for one of the parties.
Applicable law
The Terms are governed by the law of the place where the Owner is based, as indicated in the relevant section of this document, regardless of conflict of laws rules.
Prevalence of national law
However, regardless of the foregoing, if the law of the country in which the User is located provides a higher level of consumer protection, such higher level of protection shall prevail.
Exception for Consumers in Switzerland
If the User acts as a Consumer in Switzerland, Swiss law will apply.
Exception for Consumers in Brazil
If the user qualifies as a Brazilian consumer and is a product and/or service for sale in Brazil, Brazilian legislation will apply.
Competent court
The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms belongs to the judge of the place where the Owner is established, as indicated in the relevant section of this document.
Exception for Consumers in Europe
The foregoing does not apply to Users who qualify as European Consumers or Consumers located in the United Kingdom, Switzerland, Norway or Iceland.
Exception for Consumers in Brazil
This acid does not apply to consumers in Brazil who qualify as consumers.
Dispute Resolution
Amicable settlement of disputes
Users may report any disputes to the Owner, who will try to resolve them amicably.
Without prejudice to the right of Users to take legal action, in the event of disputes relating to the use of this Website or the Service, Users are requested to contact the Owner at the contact details indicated in this document.
The User may address a complaint to the Owner's email address indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.
The Data Controller will process the request without undue delay and within 7 days of receiving it.
Consumer dispute resolution platform
The European Commission has introduced an online platform for alternative dispute resolution that facilitates the out-of-court resolution of disputes relating to and arising from online sales and service contracts.
Therefore, any European Consumer or one based in Norway, Iceland or Liechtenstein can use this platform to resolve disputes arising from contracts concluded online. The platform is available here.
Please note that as of 20 March 2025, it is no longer possible to submit new complaints on the platform, but it is possible to use it until 19 July 2025 for complaints submitted by 20 March 2025. The platform will be discontinued as of 20 July 2025 following the adoption of EU Regulation 2024/3228
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